Book. Confirm. Route. Reschedule — All in One Place.
This is the all-in-one, role-based calendar and scheduling platform for Inside Sales and Outside Sales teams to book:
Complete residential pest control appointments
Professional consultations and inspections
Specialized commercial inspections and services
| Field | Description |
|---|---|
|
Customer First Name
|
Required |
|
Customer Last Name
|
Required |
|
Customer Email
|
Required — for confirmation and reschedule link |
|
Phone Number
|
Required (SMS confirmations enabled) |
|
Alternate Phone
|
Optional |
|
Service Address
|
Required |
|
Unit/Apt #
|
Optional |
|
City, State, Zip
|
Required for territory/route assignment |
|
Business Name (If Commercial)
|
Optional — triggers commercial lead routing |
|
Type of Appointment
|
Required Select: Inspection or Service |
|
Service Type
|
Required Dropdown with supported services |
|
Branch
|
Auto-assigned based on ZIP or manually selected |
|
Route
|
Auto-assigned Pulls available routes/techs in region |
|
Assigned Tech
|
Required Choose from list based on availability + service type |
|
Time Slot
|
Required Select: 8:00 AM – 12:00 PM or 12:00 PM – 5:00 PM |
|
Notes / Special Instructions
|
Optional (e.g., gated access, dog on site, building entry instructions) |
|
Appointment Source
|
Optional dropdown: ISS, OSP, Website, Referral, Campaign |
|
Inspection Rep Name
|
Conditional (Only if Inspection) — OSP name auto-populated or manually entered |
Automatically checks route capacity and technician schedule per branch to prevent overbooking
Flags overbooked slots or incorrect service/tech mismatches with override capability for managers
Suggests technicians who recently handled similar service types for optimal results
Cross-maps available OSPs for inspections based on ZIP code and service category
Customer receives branded confirmation email + SMS
"Add to calendar" button (Google, iCal, Outlook)
Embedded calendar with available slots in every confirmation email
Alerts sent to assigned tech, route dispatcher, ISS/OSP, and manager
View by team, branch, or route
Map-based view of appointments
Booked vs. completed tracking
Flagged in red for immediate attention
Download appointment logs
Average booking-to-service time per rep
Select your preferred date and time, fill out the details, and book your service appointment instantly.
Automatic alerts for same-day appointment confirmations
Upload contract or inspection photos directly to calendar entry
"Remind Me" button for customers 24 hours before service
Printable route sheets for technicians without mobile apps
"Did the client reschedule? Don't forget to update CRM!" automation
Integration with commission tracker to mark appointments that closed as sales
| User | Can Book | Can Reschedule | Can Assign Tech | Can View Schedule |
|---|---|---|---|---|
|
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|
All Techs | All Branches | ||
|
|
Read-only | Assigned Jobs Only |
The Divadd Pest Solutions Scheduling Platform gives your team complete, real-time control over sales, inspections, routing, and rescheduling — across every region, service type, and sales channel.
It ensures bookings never fall through the cracks, technicians are never misrouted, and customers feel confident from the first interaction.