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Agent Portal - Secure Access

CCR Portal

Track Your Wins. Maximize Your Earnings. Excel at Customer Service.

Real-Time Commission Tracker

Last updated: Just now

Today's Total

Current earnings

$85.00
+$25 from yesterday

Weekly Running Total

This week's earnings

$425.00
68% of weekly goal

Monthly Projection

Based on current pace

$1,850.00
On track for bonus tier

Commission Rates

Task Type Rate Today's Count Today's Earnings
Inbound HHI $5.00 8 $40.00
Outbound HHI $10.00 3 $30.00
Autopay Signup $5.00 2 $10.00
Savings Account Created $25.00 0 $0.00
Google Review Logged $10.00 1 $10.00
Daily Metrics Submission

πŸ“Š Log Your Daily Achievements

Track your progress toward bonus tiers and celebrate your wins

Today's Task Completion

$5.00 each
$10.00 each
$5.00 each
$25.00 each
$10.00 each

Today's Earnings Calculation

$0.00
Inbound HHI
$0.00
Outbound HHI
$0.00
Autopay
$0.00
Savings
$0.00
Reviews
$0.00

Bonus Tier Progress

Complete your daily tasks to see bonus eligibility!

Knowledge Base

πŸ“š CCR Knowledge Base

Your complete resource for customer service excellence

Call Resolution Scripts

15 scripts available

  • Billing Inquiry Resolution
  • Service Appointment Scheduling
  • Emergency Service Protocol
  • Treatment Plan Explanation

Compliance Guidance

8 guidelines available

  • Data Protection Standards
  • Customer Privacy Protocol
  • Regulatory Requirements
  • Documentation Standards

Objection Handling

12 templates available

  • Price Objections
  • Service Timing Concerns
  • Competitor Comparisons
  • Trust Building Responses

Refund & Billing Policies

6 policies available

  • Refund Processing Guidelines
  • Payment Plan Options
  • Service Guarantee Terms
  • Dispute Resolution Process

HHI Product Benefits

10 walkthroughs available

  • Premium Service Features
  • Cost-Benefit Analysis
  • Customer Success Stories
  • Competitive Advantages

Autopay Setup & Troubleshooting

7 guides available

  • Autopay Setup Process
  • Common Setup Issues
  • Payment Method Changes
  • Autopay Benefits Explanation

What's New This Week

Latest training updates and announcements

New Service Offerings

Learn about our expanded pest control services and how to explain them to customers.

Updated Objection Handling

New techniques for handling price objections and competitor comparisons.

Customer Conversation Inbox

Live updates
JD

John Doe

(555) 123-4567 β€’ #TK-2024-001

Follow-up
2 hours ago

Billing inquiry about recent service charge. Requested callback for payment plan options.

3 messages Positive
MS

Maria Smith

(555) 987-6543 β€’ #TK-2024-002

Urgent
45 min ago

Emergency service request for ant infestation. Needs same-day appointment.

1 message Concerned
RJ

Robert Johnson

(555) 456-7890 β€’ #TK-2024-003

Resolved
1 day ago

Autopay setup completed successfully. Customer very satisfied with service.

5 messages Very Positive

Live Performance Dashboard

Agent View

Weekly Conversion Rate

68%
Target: 65% +3% vs target

Google Review Leaderboard

1
Sarah Chen
47 reviews
2
Mike Rodriguez
43 reviews
3
You
41 reviews

Performance Streaks

7
Days with HHI
12
Consecutive Reviews

Manager Recognition

JM
Jennifer Manager
2 hours ago

"Great work on the customer retention this week! Your autopay conversion rate is exceptional."

Team Culture & Recognition

🌟 Team Culture & Recognition

Celebrating excellence and building team spirit

πŸ“’ Shout Out Wall

SC

Sarah Chen

Customer Service Team

2 hours ago

πŸŽ‰ Just helped a customer save $200/year by setting up autopay and explaining our loyalty program! They were so grateful and left a 5-star review!

πŸ’° $50 commission earned
MR

Mike Rodriguez

Customer Service Team

4 hours ago

πŸ† Hit my personal best today - 15 outbound HHI calls with 12 conversions! The new objection handling techniques are working great!

πŸ’° $120 commission earned
TL

Team Leader

Management

1 day ago

🌟 Huge shout out to our entire team for hitting 95% customer satisfaction this week! Special recognition to our top performers who went above and beyond!

🎯 Team Goal Achieved

Agent of the Week

Outstanding Performance

SC

Sarah Chen

Customer Service Champion

47
Reviews
92%
Conversion
$847
Weekly Earnings
15
Shout Outs

Your Monthly Progress

Monthly Goal $1,850 / $2,500
74% complete - On track for bonus!
Monthly Reviews 41 / 50
82% complete - Excellent pace!
Monthly HHI 67 / 100
67% complete - Push for the finish!

Achievement Badges

First Week
Completed
50 Calls
Unlocked
Customer Love
Earned
100 Reviews
59 more to go

Ready to Excel Today?

Track your impact. Know your worth. And never miss a chance to win.