🌐 Your centralized digital reference for pest service coverage, customer support, and team training. Empowering ISS, CSS, and Service Team members with instant access to accurate information.
Complete coverage breakdown: what's included, what requires OSP, and what needs special handling
💬 Customer Script: "All common ant species are included in your regular service plan with no additional charges."
🚨 Safety Protocol: "For honey bees and hornets, we provide referrals to licensed specialists for safe removal."
💬 Customer Script: "German and Brown-Banded roaches require specialized treatment plans under our OSP program for guaranteed results."
💬 Customer Script: "All common occasional invaders are covered under your regular maintenance plan."
These services require specialized handling and separate billing
Mice & Rats
Not included in general maintenance
Only Conenose/Kissing bugs covered
Fleas, ticks, bedbugs = OSP
Specialized treatment required
Separate inspection & treatment
Mosquitoes, Gophers
Birds, Moles
Ready-to-use responses for common customer questions and concerns. Copy, paste, and deliver with confidence.
Quick access tools for customer service representatives
📕 Stay current with monthly updates, new pest alerts, script changes, and safety guidelines. Your central hub for continuous learning and improvement.
Critical safety updates and regulatory compliance information
Essential reminders for field technicians and service team
🔥 This knowledge base transforms every customer interaction into a confident, informed conversation that builds trust and drives results.
Reduces lookup time on every call by providing instant access to accurate information
Ensures all agents explain tricky exclusions like German roaches the same way
Empowers team to upsell and refer with clarity, knowing exactly what's covered
Prevents incorrect promises about coverage, reducing callbacks and complaints
See how the knowledge base transforms customer interactions
Customer: "I'm seeing mice and you said pest control covers everything!"
CSR Action: Types "rodents" in search bar
Immediate Response: "Rodents are excluded from General Service and handled via OSP for specialized treatment that's more effective than standard pest control."
Customer: "I need help with German roaches in my kitchen."
CSR Action: Searches "German roaches" → Gets OSP script
Confident Response: "German roaches need specialized baiting systems. Our OSP program offers targeted treatment with a 90-day guarantee - much more effective than general spraying."
Additional features that can further enhance your knowledge base experience
Integrated knowledge base chatbot for instant Q&A during calls
Features: Natural language queries, instant responses, learning from interactions
Real-time technician availability and re-service request buttons
Features: Live calendar integration, instant booking, automated confirmations
Spanish-language toggle for bilingual customer support
Features: Instant translation, cultural adaptations, localized scripts
Downloadable PDF version of the knowledge base for offline use
Features: Auto-updated PDFs, mobile-friendly, printable formats
Interactive 10-question refresher tests on service coverage
Features: Progress tracking, certification badges, performance analytics
Track most-searched topics and knowledge base usage patterns
Features: Search analytics, user behavior, content optimization
Start using the DivaddPest Knowledge Base today and watch your team's confidence and efficiency soar.
💡 Questions? Contact your system administrator or training team for additional support.