This tool allows ISS team members to bypass standard queues and submit urgent, appointment-related requests directly to branch leadership, scheduling managers, or BOAs. It's designed for same-day needs, escalations, or anything that could impact scheduled service.
🧑💻 Use only for time-sensitive, service-impacting issues.
Only use for urgent issues that could impact scheduled appointments or customer satisfaction. Non-urgent requests should use standard channels.
When to use the Direct Request system for urgent, service-impacting situations
Urgent pest problems, safety concerns, or critical service needs that cannot wait for standard scheduling.
Customer requests reschedule but no available slots left in the system.
New sale needs OSP/Tech added to existing route for same-day or next-day service.
Appointment scheduled for wrong service type (e.g., Mosquito booked but needs Rodent service).
Prep sheet request didn't send or customer didn't receive critical appointment information.
Customer changed address or entry instructions for today's appointment.
ISS-Facing - Submit urgent service or scheduling requests directly to leadership
Real-time request management interface with instant action capabilities
| Request # | Date | ISS Name | Customer | Request Type | Priority | Status | Actions |
|---|---|---|---|---|---|---|---|
| #09243 | Dec 7 | Carla T. | J. Ramos | Add Tech | 🚨 URGENT | Open |
|
| #09244 | Dec 7 | Bryan F. | M. Lopez | Reschedule | 🟡 Normal | Closed |
| Role | Can Submit | Can View All Requests | Can Approve / Action |
|---|---|---|---|
|
ISS
Inside Sales Specialist
|
Only Their Own | ||
|
BOA
Branch Operations Admin
|
Branch Only | ||
|
Scheduler
Scheduling Manager
|
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|
Branch Manager
Leadership Team
|
The Direct Request Page ensures that critical, same-day, or high-impact service issues never get lost in the shuffle.
🌉 It bridges the gap between the sales floor and operations so appointments run smoothly — and customers stay satisfied.